Careers

Are you a people watcher? Do you speculate about the world and the ways in which we inhabit it? Are you a creative thinker, with a fresh perspective on life and how we live it?

  • Skype team call
  • Hosting Podcast
  • San Francisco team
  • Photography

If you’re an inquisitive, imaginative person, with stories to tell, ideas to share or visions to impart, then we want to hear from you.

Can’t find the role for you? We always welcome speculative enquiries, please contact info@sutherlandlabs.com.

San Francisco

Senior Experience Designer

Overview

Looking to join a dynamic team of UX researchers and designers working on exciting design challenges across a diverse range of industries? Want to solve real problems around the future of work, healthcare, customer experience, and more?

We are seeking a Senior Experience Designer to join our growing design team, based in our San Francisco studio in SoMa. You’ll be working alongside a diverse team psychologists, anthropologists, ethnographers, filmmakers, engineers, product managers, strategists, and many more, to design best in class experiences for large well known brands across a range of industries.

You’ll be joining a culture of curious and diverse thinkers, and a collaborative, hands-on environment where taking a different perspective is always encouraged.

For more information about Sutherland Labs, please visit: www.sutherlandlabs.com.

Key Responsibilities

Ideation and concept development

  • Propose a range of creative conceptual ideas in response to a brief or challenge
  • Present design solutions and rationale
  • Prioritize and refine ideas with input from customers and clients, balancing business and technical requirements with user needs

UX, Wireframing, Prototyping

  • Create sketches and storyboards to visualise UX/UI solutions
  • Execute detailed wireframes and create prototypes
  • Work closely with the research and product teams, and integrate feedback as part of an iterative design process

UI, visual design

  • Create usable, engaging UI designs for apps, websites and other digital experiences
  • Deliver assets to clients and developers to a high standard
  • Translate research insights into visually compelling outputs, such as personas, user journeys and experience maps

Business development and Project Management

  • Collaborate on a cross-functional team of researchers, designers, strategists, and technologists
  • Assist in explorative and evaluative design research
  • Lead client meetings and workshops
  • Be an ambassador for design thinking, innovation and user experience design
  • Respond creatively to bid requests, scope projects and help win new work
  • Provide mentorship and demonstrate best practices to a junior designer

You bring…

Experience

  • Degree-level study in Design, User Experience, Human-Computer Interaction, or a related field. In lieu of degree, relevant skills or equivalent experience
  • Proven track record of designing end to end experiences, ideally across both digital and non-digital touchpoints
  • Experience designing responsive digital applications – delivering screens, assets and prototypes to a high standard
  • Past work in an agency setting, or in-house but across a range of roles/teams, is preferred
  • Facility with industry standard design tools such as Adobe Illustrator, Photoshop, InDesign, Sketch and InVision (or other prototyping tools)
  • A strong, well-rounded portfolio which demonstrates all of the above
  • Any additional specializations, such as graphic design (typography, print, branding), illustration, motion graphics, or front-end development is a bonus

User-centered design skills

  • Strong understanding and demonstration of user-centered design principles – you put the user at the heart of your design work
  • Familiar with user research methodologies – experience facilitating research sessions is a bonus

Design and digital trends

  • In-depth knowledge of current graphic design, digital and UX trends
  • Able to design around the capabilities and limitations of digital technologies
  • You must have an artistic flair and an eye for design

Personal skills

  • Excellent interpersonal and project management skills
  • Able to establish and maintain a strong professional rapport with clients
  • Enthusiasm for new challenges, a proactive, can-do attitude
  • Ability to embrace the unknown and inspire new ways of thinking
  • Reliable, takes pride in the quality of their work and has great problem-solving design skills

Other Requirements

  • Strong, well rounded portfolio that showcases the required areas of experience
  • Eligibility to work in the US
  • Global and domestic travel is required
  • Role is located in San Francisco

Application instructions

Please submit your resume, cover letter and portfolio to careers@sutherlandlabs.com, include the job title & location in the subject of your application.

No external recruiters, thank you.

Designer

Overview

Looking to join a dynamic team of UX researchers and designers working on exciting design challenges across a diverse range of industries? Want to solve real problems around the future of work, healthcare, customer experience, and more?

Sutherland Labs is an experience design agency. We work with the world’s brightest brands to create solutions that not only grow businesses, but also enhance everyday lives.

We are seeking a Designer to join our growing design team, based in our San Francisco studio in SoMa. You’ll be working alongside a diverse team psychologists, anthropologists, ethnographers, filmmakers, engineers, product managers, strategists, and many more, to design best in class experiences for large well known brands across a range of industries.

You’ll be joining a culture of curious and diverse thinkers, and a collaborative, hands-on environment where taking a different perspective is always encouraged.  

For more information about Sutherland Labs, please visit: www.sutherlandlabs.com.  

Key Responsibilities

UI, Visual Design

  • Create compelling, pixel-perfect visual designs for apps, websites and other digital experiences
  • Visualize storyboards, personas and journey maps
  • Deliver assets to clients and developers to a high standard

UX, Wireframing, Prototyping

  • Bridging the gap between research insights and design, collaborate with UX researchers and translate their insights into workable wireframes and prototypes
  • Conceive and communicate ideas through prototypes, from sketches and wireframes to high fidelity designs

Marketing and Creative Services

  • Think creatively about how to present complex Information
  • Artworking and designing marketing materials
  • Curate the Sutherland Labs brand

Business development and Project Management

  • Collaborate with our research and design strategy teams
  • Collaborate with the client and present your ideas to stakeholders
  • Balance business priorities, technical requirements and user needs to create the best possible product
  • Be an ambassador for design thinking, innovation and user experience design
  • Work with the team to respond creatively to bid requests and scope projects

You bring…

Experience

  • Degree-level study in graphic design, or related fields. Experience in UX or Human-Computer Interaction would be advantageous. In lieu of degree, relevant skills or equivalent experience.
  • Extensive experience with industry standard design tools such as Adobe Illustrator, Photoshop, InDesign, Sketch and InVision (or other prototyping tools)
  • Experience designing responsive digital applications – delivering screens, assets and prototypes to a high standard
  • Ability to execute non-digital design projects – designing artifacts such as storyboards, personas, journey maps
  • Experience applying your graphic design skills (e.g. typography, print, branding).
  • A strong, well-rounded portfolio which demonstrates all of the above.
  • Any additional interests or skills such as illustration, motion graphics, or front-end development, would be a bonus

Creativity & Design Flair

  • An artistic flair and an eye for design
  • Excellent typography and layout skills, with meticulous attention to detail
  • A passion for design that balances user needs and creative vision

Design and Digital Trends

  • In-depth knowledge of current visual and interactive design trends
  • Able to design around the capabilities and limitations of digital technologies

Personal Skills

  • Reliable, takes pride in the quality of their work and has great problem-solving design skills
  • Enthusiasm for new challenges, a proactive, can-do attitude
  • Strong interpersonal and project management skills

Other Requirements

  • Strong, well rounded portfolio that showcases the required areas of experience
  • Eligibility to work in the US
  • Global and domestic travel is required
  • Role is located in San Francisco

Application instructions

Please submit your resume, cover letter and portfolio to careers@sutherlandlabs.com, include the job title & location in the subject of your application.

No external recruiters, thank you.

Director of Design Strategy

Overview

Looking to join a dynamic team of UX researchers and designers working on exciting design challenges across a diverse range of industries? Want to solve real problems around the future of work, healthcare, customer experience, and more?

Sutherland Labs, an experience design agency, is seeking a Director of Design Strategy to help drive and elevate the design thinking approach which underpins our client engagements.

Working in close collaboration with design research and creative teams, our design strategy practice drives two primary work streams: adoption of design thinking within our parent company, as well as design strategy and service design client engagements.

The Director of Design Strategy will manage projects and engage directly with internal and external clients. We are looking for the rare person who is comfortable with business needs and modelling, the ambiguity inherent in design processes, and the skills to manage client engagements.

You have a degree in design, business, or a related discipline. You have at least 10 years of experience in a related field, with a minimum of 5 years in strategy and service design roles. Experience in digital services and/or technology would be advantageous.

You’ll be joining a culture of curious and diverse thinkers, and a collaborative, hands-on environment where taking a different perspective is always encouraged.

For more information about Sutherland Labs, please visit: www.sutherlandlabs.com.  

Key responsibilities

General

  • Be an inspiring leader of design thinking and service design, both within and outside of the organization
  • Identify opportunities, develop new client relationships and win new business, including research, strategy and design engagements
  • Manage key client relationships and lead client engagements
  • Collaborate with leadership to develop the vision for the design strategy practice

Design Thinking

  • Champion design thinking across the organization, educating and collaborating with colleagues
  • Refine existing design thinking training and sales materials and develop a roadmap for robust, replicable implementation across the organization

Design Strategy and Service Design

  • Frame an engagement strategy and shape proposals for new work, integrating design strategy and service design approaches
  • Articulate the benefits of design strategy and service design with stakeholders
  • Draw on user, business, technology and design perspectives to solve design problems, and articulate your vision through business model prototyping, financial modeling, strategic roadmaps, etc.
  • Collaborate closely with design researchers, experience designers and developers on relevant projects and cross-pollinate ideas, methods, and approaches
  • Help build and evolve our methodologies, driving the maturity of our design practice
  • Provide mentorship and support the professional development of team members

You bring…

You bring experience in strategy consulting or design, and while we suspect candidates will have an MBA or similar degree, we welcome different perspectives on this role. The main traits we are looking for are:

  • Fluent in design possibilities across different technologies and platforms, and conversant on emerging technologies.
  • Integrative thinker. You have an aptitude for pulling together a range of methods, techniques and skills into a cohesive approach.
  • Comfortable grappling with ambiguity and able to create momentum to drive adoption of ideas. Able to carve out goals as well as the plan to achieve them.
  • Empathetic, collaborative and entrepreneurial. Our center of gravity is user-centered design, so empathy is a critical trait.
  • Proven experience in developing and leading training is a bonus.
  • Proven experience with design thinking methods and techniques in the development of new services or products.
  • 10+ years of experience in a related field, with a minimum of 5 years in strategy and service design roles. Experience in digital services and/or technology is advantageous.
  • Degree in design, business, or a related discipline.
  • Proven track record of strong leadership, management skills and a strategic acumen

Other Requirements

  • Portfolio or evidence of the quality of your deliverables
  • Eligibility to work in the US
  • Global and domestic travel is required
  • Role is located in San Francisco

Application instructions

Please submit your resume and cover letter to careers@sutherlandlabs.com, include the job title & location in the subject of your application.

No external recruiters, thank you.