Careers

Are you a people watcher? Do you speculate about the world and the ways in which we inhabit it? Are you a creative thinker, with a fresh perspective on life and how we live it?

  • Skype team call
  • Hosting Podcast
  • San Francisco team
  • Photography

If you’re an inquisitive, imaginative person, with stories to tell, ideas to share or visions to impart, then we want to hear from you.

Can’t find the role for you? We always welcome speculative enquiries, please contact careers@sutherlandlabs.com.

 

HR Notice

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside the European Union and disclosed to third parties in the normal course of the recruitment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business. A complete privacy notice is available here.

London

Freelance Design Researchers

Are you eager to shape employee and customer experience for some of the world’s brightest brands? Want to work with a diverse team of researchers, strategists, and designers working on exciting challenges across industries?

Sutherland Labs is an experience design agency with offices in London and San Francisco. We meld research, strategy, and design to create solutions that not only grow businesses, but also enhance everyday lives. We’re a culture of curious thinkers who collaborate in a hands-on environment where taking a different perspective is paramount.

We are currently looking for freelance researchers to work on upcoming projects of 2-3 months, that require some travel to different countries.

Key Responsibilities

  • Work with our research teams to support user experience projects, conducting user research, field studies, usability testing and other activities
  • Support the creation of journey maps, personas and other means of visual communication to bring research insights to life

Education and Experience

  • At least undergraduate degree in Design, User Experience, Human-Computer Interaction, or a related field. In lieu of degree, relevant skills or equivalent experience.
  • 1-3 years of research experience within the User Experience and/or Design in a commercial environment
  • An understanding and demonstration of user-centered design principles.
  • Strong written and communication skills

Job Requirements

  • Eligibility to work in the UK without sponsorship
  • Global and domestic travel is required
  • While scope of these projects is global, planning, analysis and other collaborative activities will take place in our London Labs. Freelance researchers must therefore be available and able to travel to and work in London.

Data Protection

At Sutherland we take protecting your privacy seriously and will not use any Personal Data submitted as part of your job application outside of the requirements of the recruitment process. By submitting this application you agree to allow us to process your Personal Data for the purposes of recruitment. Read our full Privacy Policy for further information on how Sutherland handle Personal Data.

Junior Designer

About Us

Want to join a diverse team of designers, film makers, researchers, and strategists shaping employee and customer experience for some of the world’s brightest brands, such as the BBC, Sony and Sky?

Sutherland Labs is an experience design agency with offices in London and San Francisco. Don’t worry, although we are called ‘Labs’ we won’t require you to wear a lab coat.

We meld research, strategy, and design to create solutions that not only grow businesses, but also enhance everyday lives. We’re a culture of curious thinkers who collaborate in a hands-on environment where taking a different perspective is paramount. We have a saying here in the labs, “love the problem not the solution”, which means we seek to understand our client’s challenges fully so that we can provide them with the best recommendations for a way forward.

About the role

We’re looking for a Junior Designer to join our busy design practice in Covent Garden, London, to produce creative content and visuals for external projects and in-house for our parent company. You’ll work closely with Senior Designers, Creative Directors, and Producers. We’re looking for someone who oozes passion and isn’t afraid to get stuck in with skills in illustration and motion graphics plus an understanding of the video production process.

By joining Sutherland Labs you’ll also benefit from our social office culture and breakfast on Fridays (we’ve even got our own sweet shop!).

Key Responsibilities

  • Design and produce creative assets and content, led by a brief, for use in various formats from digital, print, motion graphics, and video to support the team and wider business.
  • Support the design process from beginning to end.
  • Design to branding guidelines, where necessary and always looking for inspiration.
  • Participate, alongside senior team members, in client meetings and workshops to capture business requirements and explore customer experience challenges.

You bring…

  • Degree-level study in Graphic Design, or a related field. In lieu of degree, relevant skills or equivalent experience.
  • At least 2 years’ experience in the industry (or equivalent project experience).
  • Passion for all things design.
  • Proficient in industry standard design tools such as InDesign, After Effects, Sketch, Illustrator, Photoshop, Premiere, etc.
  • Experience producing visual designs for screen and print across a variety of media.
  • Excellent interpersonal and client communication skills.
  • Strong project and people skills, keen to participate and contribute in a team and ability to work independently and communicate a point of view.
  • Enthusiasm for new challenges, always looking to learn and pick up new skills.
  • Ability to embrace the unknown and inspire new ways of thinking.

Bonus Skills

  • An understanding of user-centered design principles – you put the user at the heart of what you do.

Other Requirements

  • Portfolio demonstrating your breadth of experience.
  • Eligibility to work in the UK.
  • Global and domestic travel may be required.
  • Role is located in London, UK.

Application instructions:

Please submit your resume, cover letter, and 3 projects that best represent your capabilities and interests. Please include links to your portfolio, blog and/or website.

Data Protection

At Sutherland we take protecting your privacy seriously and will not use any Personal Data submitted as part of your job application outside of the requirements of the recruitment process. By submitting this application you agree to allow us to process your Personal Data for the purposes of recruitment. Read our full Privacy Policy for further information on how Sutherland handle Personal Data.

Team coordinator

We are seeking a Team Coordinator who will provide front of house and support the day-to-day operations within our London offices. Part of a global organization, the Sutherland Labs space in London is multi-functional – housing research, meeting and innovation spaces, that serve both internal and external markets.

Based in our studio and operations team, this is a varied role and will suit someone who is eager to roll up their sleeves and get involved in all aspects of running our London offices.

Key responsibilities:

Hosting duties

  • Providing front of house and supporting the day-to-day operations of our studio hire business
  • Working with studio manager to build and maintain our studio hire client base

Office coordination

  • EA duties for the Global Head of Sutherland Labs, including diary management, travel plans
  • Working with all levels of the organization to schedule and organize events, from client meetings to analyst briefings, to marketing and social events
  • Providing first response to incoming booking, sales enquiries and job applications, as well as coordinating job searches
  • Looking after our busy team, ensuring the smooth running of projects

Finance duties

  • Managing the invoicing of projects and vendor accounts.
  • Working to ensure monthly reporting is timely and accurate.

Marketing support

  • Working with marketing director to set up events and campaigns to generate leads and revenue
  • Supporting our marketing director in a range of tasks, such as overseeing external agencies to produce and schedule content for our blog and social media outlets
  • Helping to develop case studies, brochures, newsletters and other marketing collateral.

Key characteristics:

We’re an eclectic mix of people, with different backgrounds and education, and are ideally looking for people that have previously worked in creative or digital marketing environments. In addition, candidates should have:

  • Education to degree level or equivalent
  • Experience of working with a wide range of tools – including Microsoft Office, MacOS, Google Drive
  • Some familiarity with sales and accounting platforms such as Oracle and Salesforce (desirable, but not essential)
  • At least 3 years experience in an office role, covering some of the responsibilities outlined
  • Interest or experience of content marketing, digital marketing or PR

If this sounds like you, please get in touch.


San Francisco

Senior Design Researcher

Overview

Are you eager to shape employee and customer experience for some of the world’s brightest brands? Want to join a diverse team of researchers, strategists, and designers working on exciting challenges across industries?

Sutherland Labs is an experience design agency with offices in London and San Francisco. We meld research, strategy, and design to create solutions that not only grow businesses, but also enhance everyday lives. We’re a group of curious thinkers who collaborate in a hands-on environment where taking a different perspective is paramount.

We’re looking for a Senior Design Researcher to join our San Francisco team.

Role

As a Senior Design Researcher you’re on a mission to uncover human needs and behaviors, to inform the development of smart, inspired, human-centered solutions. You’re able to dig deeper to uncover unexpected insights. You have a firm grasp of how content, brand, and design work together to create an optimal user experience. You’re up to date with the latest research methods and have experience applying them. You also see the big picture, working with stakeholders to understand the broader business strategy that informs the solution. You thrive amid different perspectives and collaborate fluidly with cross-functional teams. And you’re able to mentor early-career peers, coaching a design thinking approach.

Responsibilities

  • Create high-quality research deliverables, including insights reports, journey maps, service blueprints, process flows, storyboards, video highlights (with support from our in-house visual designers)
  • Collaborate with a multi-disciplinary team and support all stages of the design process, from early problem definition and design research through to implementation
  • Lead client meetings and co-creation workshops to capture business requirements and explore customer experience challenges
  • Respond creatively to bid requests, scope projects, and help win new work
  • Be an ambassador for design thinking, innovation, and human-centered design
  • Confidently lead and support multiple projects and client engagements simultaneously
  • Mentor and manage junior team members

You Have

  • Examples of your research outputs, showcasing broad professional experience, application of research methodologies, and diverse deliverables
  • Experience working on complex, time-sensitive projects (B2B and B2C) with multidisciplinary teams across complex organizations
  • Comfort navigating senior stakeholder groups
  • Strong project leadership skills, including being a great communicator and presenter
  • Strong understanding and demonstration of human-centered design principles
  • Ability to embrace the unknown and inspire new ways of thinking

Qualifications

  • Bachelor’s Degree in Psychology, Anthropology, Human-Computer Interaction, Design, or a related field; Masters preferred
  • Eligibility to work in the US permanently without sponsorship
  • Availability for global and domestic travel
  • Role is located in San Francisco

Ready to apply?

Please submit your cover letter, resume, and any supporting materials below.

No external recruiters, thank you.