Are you a people watcher? Do you speculate about the world and the ways in which we inhabit it? Are you a creative thinker, with a fresh perspective on life and how we live it?

  • Skype team call
  • Hosting Podcast
  • San Francisco team
  • Photography

If you’re an inquisitive, imaginative person, with stories to tell, ideas to share or visions to impart, then we want to hear from you.

Can’t find the role for you? We always welcome speculative enquiries, please contact


HR Notice

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside the European Union and disclosed to third parties in the normal course of the recruitment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business. A complete privacy notice is available here.


Freelance Design Researcher

Are you eager to shape employee and customer experience for some of the world’s brightest brands? Want to work with a diverse team of researchers, strategists, and designers working on exciting challenges across industries?

Sutherland Labs provides experience design consulting to global clients. Our Insight & Design team meld research, strategy, and design to create solutions that not only grow businesses, but also enhance everyday lives. We’re a culture of curious thinkers who collaborate in a hands-on environment where taking a different perspective is paramount.

We are currently looking for freelance researchers based in the UK and US to work on upcoming projects. Working arrangements are flexible – you could be embedded in the team for a period of time or join the team on a project-by-project basis. Projects span evaluative and generative research and often involve collaboration with broader practices within our organization, such as analytics, market intelligence, experience transformation, and industry verticals.

Key Responsibilities

  • Plan and execute qualitative research utilizing a range of methodologies
  • Produce high-quality research deliverables, such as insights reports, journey maps, service blueprints, storyboards, and video highlights (with support from our in-house visual designers)
  • Collaborate with a multidisciplinary team and support all stages of the design process, from early problem definition and design research through to implementation
  • Participate in client meetings and co-creation workshops to capture business requirements and explore customer experience challenges
  • Be an ambassador for design thinking, innovation, and human-centered design
  • Support a broad range of projects and client engagements

You have

  • Broad experience of UX methods and, ideally also of Employee Experience (EX) projects
  • Examples of your research outputs, ideally showcasing your professional experience
  • Experience working on complex, time-sensitive projects (B2B and B2C) with multidisciplinary teams across complex organizations
  • Strong written communication and verbal presentation skills
  • Ability to embrace the unknown and inspire new ways of thinking
  • Familiarity with quantitative and mixed-methods methodologies is a plus
  • We are a design agency, so design experience is a plus as well


  • Bachelor’s Degree in Psychology, Anthropology, Human-Computer Interaction, Design, or a related field; Masters preferred (or equivalent professional experience)
  • 4 years’ experience in the industry is preferred
  • Eligibility to work in the US and/or UK
  • Fluency in a second language (especially Spanish) is a plus
  • Agency experience is a plus

Data Protection

At Sutherland we take protecting your privacy seriously and will not use any Personal Data submitted as part of your job application outside of the requirements of the recruitment process. By submitting this application you agree to allow us to process your Personal Data for the purposes of recruitment. Read our full Privacy Policy for further information on how Sutherland handle Personal Data.