Service design to improve customer and employee experiences.

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What we do

We are Sutherland Labs, an insight-led design agency.

We use a human centered approach to reimagine, design and bring to life services that grow business, and improve experiences for customers and employees.


We partner with leading brands across the world to reimagine their business challenges.

Clients - Virtua, Sony, Sky and Lenovo
Clients - PayPal, BBC, Petco and Diamond Healthcare