Marise Phillips Snr Director, Service Design

Marise Phillips leads service design, a collaborative methodology that strengthens connections across digital design and implementation. Her extensive experience in participatory design facilitation empowers cross functional teams to co-create empathy maps, ecosystems, journey maps and experience blueprints.

At Wells Fargo, Marise managed the customer insights team shaping digital commercial and consumer banking experiences whilst also helping the bank become a more agile organization. Before that, she worked in senior design roles at Blurb.com, Autodesk, Seagate Services, and Walmart.com. In her spare time, she leads ethnographic initiatives to promote ecosystem restoration in the San Francisco Bay Area.