How we partnered with IAOP to rethink global outsourcing relationships, equipping their members with skills to improve trust and create space for new ways of working.
Debi Hamill CEO of IAOPFrom start to finish, the workshop was a masterclass in engagement and structure, delivering invaluable insights and practical skills that participants could immediately apply to their work. The expertise of the team shone brightly as they led us through a series of dynamic, interactive exercises that not only deepened our understanding but also sparked a wave of innovative thinking.
The Challenge
Successful outsourcing relationships thrive on trust, yet organizations can struggle to create transparency in decision-making and collaboration. IAOP, the global network dedicated to improving outsourcing partnerships, saw that without a shared understanding partners struggled – often leading to misalignment or missed opportunities. They wanted to equip their members with tools that could create openness and work toward a more trust-based approach.
Our Approach
In partnership with IAOP, we designed and delivered a training course in which we took outsourcing professionals through the fundamentals of design thinking and human-centered mindsets. Over the course of four weeks we put theory into practice, immersing attendees in hands-on activities, teaching them skills to conduct customer, employee or stakeholder interviews, generate ideas based on this, and also build prototypes.
The Outcomes
Delivered virtually, our training reached IAOP members across timezones and countries. The combination of expert-led keynotes and practical activities helped to shift mindsets toward a more collaborative approach to problem-solving in outsourcing, and led into further ideation for future solutions.
Audrey Cushing COP, AVP Business Operations and QualityIf you’re looking to enhance your problem-solving skills, foster creativity, and drive meaningful change, I wholeheartedly recommend this program. It’s not just a workshop; it’s a journey toward innovation.
Interested in training for your team? Find out more about our courses and bespoke training.